Shipping policy

Shipping and Delivery Policy for Retro Halo

Last Updated: September 28, 2025

I. General Scope and Definitions

This Shipping and Delivery Policy outlines the terms for the delivery of both Digital Goods (Art Commissions) and Physical Products (Prints, Merchandise, Finished Goods) purchased from Retro Halo. By placing an order, you agree to the terms herein.

II. Digital Delivery of Art Commissions

1. Delivery Method

All custom art commissions (including files, source art, and licensed assets) are delivered digitally via a private, secure file transfer service (e.g., dedicated server, Google Drive, Dropbox) or direct email link.

2. Delivery Timeline

Digital files will be released to the Client immediately upon the fulfillment of two conditions: a. 100% Final Payment of the commission invoice. b. Written final approval ("Sign-Off") from the Client on the final artwork.

3. File Security and Storage

Retro Halo will maintain a backup of the final delivery files for a period of ninety (90) days after delivery. After this period, the Client assumes full responsibility for securing their digital assets.

III. Physical Product Fulfillment (Prints & Merchandise)

4. Order Processing Time

  • Ready-Made Products: Orders for existing stock (e.g., stickers, pins) are typically processed and shipped within 3–5 business days from the date the order is placed.

  • Art Prints & Custom Items: Fine art prints are often produced on demand. These orders require 5–10 business days for printing, quality inspection, and packaging before shipment.

  • Large-Scale Works: Large canvas prints, installations, or customized, complex merchandise may require an extended lead time, which will be communicated at the time of purchase.

5. Domestic Shipping (USA)

  • Methods: We utilize reputable carriers including USPS, FedEx, and UPS. Standard, Expedited, and Express options will be made available at checkout.

  • Estimated Transit Time: Standard domestic shipping typically takes 3–7 business days after processing.

6. International Shipping (Outside USA)

  • Methods: International shipments are handled by USPS, FedEx International, or DHL.

  • Estimated Transit Time: Varies significantly by destination country, but generally ranges from 7–21 business days after processing.

  • Rates: International shipping rates are calculated dynamically at checkout based on the package weight, dimensions, and destination country.

7. Tracking Information

All physical product shipments (Domestic and International) include tracking. Tracking numbers will be sent to the Client via email within 24 hours of the package being dispatched from our facility.

IV. Taxes, Duties, and Customs (International)

8. Responsibility for Fees

The Client is solely responsible for all import duties, customs fees, tariffs, taxes (e.g., VAT), and any other charges imposed by the destination country's government or customs office. These fees are not included in the item price or the shipping cost paid to Retro Halo.

9. Customs Declaration

We declare the full, accurate value of all items on customs forms. We cannot mark shipments as "gifts" or declare a lower value, as this is illegal. Failure to pay duties may result in the package being held, returned, or destroyed by customs, with no refund provided by Retro Halo.

V. Handling Damage, Loss, and Returns

10. Damage or Defects

If a Physical Product arrives damaged due to transit, the Client must notify Retro Halo within seven (7) days of delivery by email, including photographs of both the damaged product and the packaging. We will review the claim and arrange for a replacement or a refund at our discretion.

11. Lost or Missing Packages

A package is considered lost if tracking information has not updated for 21 consecutive days for domestic orders or 45 consecutive days for international orders. Upon confirmation of a lost package from the carrier, Retro Halo will initiate a replacement order or issue a refund.

12. Incorrect Shipping Address

The Client is responsible for providing the correct shipping address at checkout. If a package is returned to Retro Halo due to an incorrect or undeliverable address, the Client will be responsible for the cost of re-shipping the package.

VI. Contact and Support

For any questions regarding your order processing, shipping rates, or delivery, please contact the Retro Halo support team:

Email: [ contact.info@retrohalo.com] Subject Line: Shipping Inquiry - [Your Order Number]